Privacy Policy for Vipsta Casino Players

Who Controls Your Personal Data

Vipsta is operated by Silverbrook Trading SRL, registered in Alajuela, Costa Rica, and licensed under Tobique Gaming Commission E-gaming Licence No. 0000138. Silverbrook Trading SRL is the data controller for the personal information collected through this site and is responsible for deciding how and why that information is processed. Questions about this policy or how your data is handled can be directed to [email protected].

Your Rights, Cookies and How Long We Keep Data

You can request access to the personal data we hold about you, ask us to correct inaccurate details, request deletion of your data where we are not required to retain it for regulatory or anti-money laundering purposes, restrict certain processing, object to processing carried out on the basis of legitimate interest, and request a portable copy of your data in a common format. Requests are handled through the contact details below and are typically actioned within 30 days.

We use cookies for three categories of purpose: strictly necessary cookies that keep you logged in and remember your session, analytics cookies that measure how the site is used, and marketing cookies that support promotional communications. Analytics and marketing cookies can be declined from the cookie banner shown on your first visit, or adjusted later through your browser settings; strictly necessary cookies cannot be disabled without affecting core site functions such as staying signed in.

Account and transaction data is retained for as long as your account remains open, and for a further period after closure to meet anti-money laundering and gaming regulation record-keeping obligations attached to the licence held by Silverbrook Trading SRL. Marketing preferences and cookie consent records are kept separately from account records and can be withdrawn at any time without affecting your account status.

If you are not satisfied with how a request has been handled, you can lodge a complaint with a data protection supervisory authority with jurisdiction over Silverbrook Trading SRL’s place of registration, in addition to raising the matter directly with our support team.

What We Collect When You Play

Registration data includes your name, date of birth, email address, and password. Payment data includes the card, e-wallet, or cryptocurrency wallet details used for deposits and withdrawals across the methods listed in our terms, including Visa, Mastercard, Skrill, Neteller, and Bitcoin, among others. Identity verification data includes copies of your Australian driver’s licence or passport and a utility bill or bank statement submitted before your first withdrawal. Technical data includes your IP address, device type, browser, and session logs generated as you use the site. Gameplay data includes wager history, session length, and the games and providers you play, including titles from Pragmatic Play, Evolution Gaming, and NetEnt.

Payment processors handling Visa, Mastercard, Skrill, Neteller, MiFinity, Paysafecard, Revolut, Rapid Transfer, and cryptocurrency transactions including Bitcoin, Ethereum, and Litecoin receive the transaction data necessary to process your deposits and withdrawals. Identity verification data is shared with the KYC provider we use to confirm the documents submitted for your Australian driver’s licence, passport, or proof-of-address checks. Game outcome and session data is shared with the software providers whose titles you play, including Pragmatic Play, Evolution Gaming, NetEnt, Hacksaw Gaming, and Nolimit City, to the extent necessary for those games to function and for fair play to be verified. We do not sell personal data to third parties for their own marketing purposes.

Why We Process Your Data and Where It Travels

We process your data to operate your account, process deposits and withdrawals, verify your identity under our licence obligations, prevent fraud and underage access, and communicate with you about your account and, where you have not opted out, our promotions. The legal basis for most of this processing is the performance of the contract formed when you registered, with anti-money laundering and identity checks carried out to meet obligations attached to our Tobique Gaming Commission licence.

Because Silverbrook Trading SRL is registered in Costa Rica and our infrastructure and processing partners are not limited to your home jurisdiction, your data may be transferred to and processed in countries outside Australia. Where this occurs, we rely on contractual safeguards with the processors involved to protect the data in transit and at rest.

Requesting Access to Your Data

Requests relating to access, correction, deletion, or any other right described above should be sent to [email protected] from the email address registered to your account, so that we can verify the request comes from you before acting on it. Include a description of the request and, where relevant, the specific data or time period it concerns. We may ask for additional identity verification before processing a data request connected to an account that has already completed KYC checks, to prevent the account being accessed by someone other than its owner.