Get in Touch With Vipsta

How We Staff Support Hours

Our support team is staffed around the clock, seven days a week, with coverage scheduled across Australian time zones so players in AEST and AEDT reach a live agent regardless of the hour. There is no separate daytime or overnight team; the same live chat and email channels operate continuously, and queue times are generally shortest during Australian evening hours when staffing is highest to match player activity. Public holidays do not close the support desk, though response times on email can run slightly longer during peak periods.

Emailing Our Support Team

Our support email is [email protected]. This address handles account questions, payment and withdrawal enquiries, bonus queries, and identity verification submissions such as an Australian driver’s licence, passport, or proof-of-address document. Emails sent from the address registered to your account are actioned faster, since we can match the message to your account without asking for further identification first. There is no dedicated phone line; email and live chat are the two channels we operate.

Which Channel to Use for Your Issue

Live chat and email serve different purposes, and picking the right one for your issue avoids unnecessary back and forth.

Live chat, available from any page on the site, is the fastest route for anything you need resolved during your current session, including trouble activating a bonus or a question about which games count towards a wagering requirement. Email is better suited to anything involving documents, such as submitting your Australian driver’s licence or a recent bank statement for verification, since attachments and a written record are easier to track through email than through a chat window. Before contacting us about a withdrawal, have your account email, the transaction date, and the amount ready, as this lets the team locate the transaction without an additional round of questions.